The First Thing First
Yes, first thing first...It's always good to know, and have a friend that realizes that they have two ears and one mouth.
Dedicated to bringing people together.
"If, by the time you die, you have one true friend...
you've led a successful life."
-E. Digby Baltzel
The Second Thing
The second thing is to listen to questions so that you are heard, understands and relates to your needs.
The Third Thing
The third thing is to continue to take action until you have desired results; continue to follow up, stay in the relationship and pass through challenges.